FAQ

How Do I Place An Order?

 

Simply select your purchases from our online store, collate a basket, make your payment & away you go. If there's anything you're unsure of during your shopping experience or have any questions regarding certain products and/or availabilities, just hit us up & we'll do our best to sort it out for you promptly.

Payment

We run a secure site and thus do not retain any credit card information or the like.

Payment options include PayPal, Credit Card & Direct Deposit via our bank account.

We hope to offer further options in the near future (think zipPay, afterpay or the like) so watch this space.

Shipping

Once we've received confirmation of your order & payment, we endeavour to ship within one business day. However, at times due to circumstances beyond our control, at most we ship within 3 business days. But don't worry, once shipped, we will send you confirmation and any relevant tracking IDs.

Express Post orders are always shipped within 1 business day.

PLEASE NOTE: We ship via Australia Post within Australia only. If you have an enquiries regarding international shipping, please enquire prior to making any purchases. We will try to accomodate where we can.

Please understand once despatched, it is out of our control. Any damaged/lost parcel claims must be lodged with Australia Post directly.

Returns & Refunds

As we do not have the facilities to carry out repairs on faulty equipment, any warranty or repair claims should be lodged directly with the manufacturer of the product. If you require assistance in doing so, we can help you along the way.

That's not to say we can't try and help you figure out what may be wrong in the unlikely event something fails. You're always more than welcome to contact us regarding any issues you may encounter from products we have supplied and we'll do our utmost to help you drawing from our experiences.

We unfortunately do not accept refunds if you change your mind or make an incorrect purchase. We will however always endeavor to keep you smiling so let us know the issue & we'll try to work something out on a case to case basis. Generally, if we do exchange or refund out of goodwill, you would be required to bear the shipping costs and in the event of a refund, 20% of the products' value.

PLEASE NOTE: Once sealed packages have been opened, we can not accept them back.